Service Level Agreement

You can find below a list of the standards-compliant e-services with commitment to the maximum service time.

You can find below a list of the standards-compliant e-services with commitment to the maximum service time. Kindly note, the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of transaction.

Provided services
Duration (Working days)
Service availability
Unified registration Immediate 24/7
Businesses registering on Forsah 30 minutes 24/7
Partners registering on Forsah 1 working day 24/7
Opportunity approval 45 minutes 24/7
Clients registration on Bahr Immediate 24/7
Freelancers registration on Bahr Immediate 24/7
Project approval 45 minutes 24/7
Request Booth for Companies from Tojjar 20 to 25 working days 24/7
Request Booth for Families from Tojjar Working 5 days 24/7
Registration of families on Tojjar Apps Immediate 24/7