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Service Level Agreement

You can find below a list of the standards-compliant e-services with commitment to the maximum service time.

You can find below a list of the standards-compliant e-services with commitment to the maximum service time. Kindly note, the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of transaction.

Program name
Name of the platform
Provided services
Service description
Duration (Working days)
Service availability
910thsTojjar AppApply for registration support in tojjar applicationsWe aim to deliver them to a larger segment of customers by displaying their products and selling them on delivery applications because of the diversification of the sources of points of sale for productive families and the ease of reaching customers in record timeImmediate24/7
Tojjar BoothApply for support for tojjar boothsWe aim to bring them to a larger segment of customers by displaying their products and selling them in designated places (kiosks) in government agencies and major companies because of the diversification of services provided to employees and the provision of social service to productive families. A merchant kiosk is the best way to support them5 Day24/7
Apply for hosting tojjar boothsWe aim to bring them to a larger segment of customers by displaying their products and selling them in designated places (kiosks) in government agencies and major companies because of the diversification of services provided to employees and the provision of social service to productive families. A merchant kiosk is the best way to support them20 Day24/7
BaharE-Payment on Bahr platformIt is a service that allows customers to charge their own wallets to pay for projects on the platformImmediate24/7
Withdrawal of amounts due on the Bahr platformIt is a service that allows the user, whether a customer or a freelancer, to request a withdrawal of the balance from his wallet on the platform, which are then sent to his bank accountImmediate24/7
Create projects on Bahr platformIt is a service that allows the client to publish his project requirements, obtain proposals from freelancers, and contract with the appropriate freelancer45 minutes24/7
Apply for projects on the Bahr platformIt is a service that allows freelancers to submit proposals for projects presented on the platformImmediate24/7
Arbitration in the Bahr platformIt is a service that both the client and the freelancer can use in the event of a dispute, and the platform administration evaluates it in accordance with the platform's terms and conditions5 Day24/7
ForsahAdd/delete a facility commissioner on the Forsa platformThe owner can add an authorized person to manage the company’s account on the Forsa platformImmediate24/7
Add/delete a branch on Forsa platformNavigate to the “Partner Management” Bar → Invoke option “Branches”Immediate24/7
Create and manage a tender (competition) on the Forsa platformInviting bids to request offers from suppliers40 minutes24/7
Apply for a tender (competition) on the Forsa platformProvide a quotation from the supplierImmediate24/7
Competition management on Forsa platformManage opportunity (price comparison, opportunity extension, cancellation)40 minutes24/7
ZaadView reports and statistics on the Zaad platformZadd platofrm provides reports to entrepreneurs, analyzes data to decision makers, and provides access to geographic information through an interactive map for the cities of Saudi ArabiaImmediate24/7