Service Level Agreement
You can find below a list of the standards-compliant e-services with commitment to the maximum service time.
You can find below a list of the standards-compliant e-services with commitment to the maximum service time. Kindly note, the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of transaction.
Provided services
|
Duration (Working days)
|
Service availability
|
---|---|---|
Unified registration | Immediate | 24/7 |
Businesses registering on Forsah | 30 minutes | 24/7 |
Partners registering on Forsah | 1 working day | 24/7 |
Opportunity approval | 45 minutes | 24/7 |
Clients registration on Bahr | Immediate | 24/7 |
Freelancers registration on Bahr | Immediate | 24/7 |
Project approval | 45 minutes | 24/7 |
Request Booth for Companies from Tojjar | 20 to 25 working days | 24/7 |
Request Booth for Families from Tojjar | Working 5 days | 24/7 |
Registration of families on Tojjar Apps | Immediate | 24/7 |