Service Level Agreement

You can find below a list of the standards-compliant e-services with commitment to the maximum service time.

You can find below a list of the standards-compliant e-services with commitment to the maximum service time. Kindly note, the service time does not cover the time of accomplishing incomplete information in case the user fails to provide all required information. It does not also include the time of transaction processing by third parties, as may be required by the nature of transaction.

Program name
Name of the platform
Provided services
Service description
Duration (Working days)
Service availability
910ths Tojjar App Apply for registration support in tojjar applications We aim to deliver them to a larger segment of customers by displaying their products and selling them on delivery applications because of the diversification of the sources of points of sale for productive families and the ease of reaching customers in record time Immediate 24/7
Tojjar Booth Apply for support for tojjar booths We aim to bring them to a larger segment of customers by displaying their products and selling them in designated places (kiosks) in government agencies and major companies because of the diversification of services provided to employees and the provision of social service to productive families. A merchant kiosk is the best way to support them 5 Day 24/7
Apply for hosting tojjar booths We aim to bring them to a larger segment of customers by displaying their products and selling them in designated places (kiosks) in government agencies and major companies because of the diversification of services provided to employees and the provision of social service to productive families. A merchant kiosk is the best way to support them 20 Day 24/7
Bahar E-Payment on Bahr platform It is a service that allows customers to charge their own wallets to pay for projects on the platform Immediate 24/7
Withdrawal of amounts due on the Bahr platform It is a service that allows the user, whether a customer or a freelancer, to request a withdrawal of the balance from his wallet on the platform, which are then sent to his bank account Immediate 24/7
Create projects on Bahr platform It is a service that allows the client to publish his project requirements, obtain proposals from freelancers, and contract with the appropriate freelancer 45 minutes 24/7
Apply for projects on the Bahr platform It is a service that allows freelancers to submit proposals for projects presented on the platform Immediate 24/7
Arbitration in the Bahr platform It is a service that both the client and the freelancer can use in the event of a dispute, and the platform administration evaluates it in accordance with the platform's terms and conditions 5 Day 24/7
Forsah Add/delete a facility commissioner on the Forsa platform The owner can add an authorized person to manage the company’s account on the Forsa platform Immediate 24/7
Add/delete a branch on Forsa platform Navigate to the “Partner Management” Bar → Invoke option “Branches” Immediate 24/7
Create and manage a tender (competition) on the Forsa platform Inviting bids to request offers from suppliers 40 minutes 24/7
Apply for a tender (competition) on the Forsa platform Provide a quotation from the supplier Immediate 24/7
Competition management on Forsa platform Manage opportunity (price comparison, opportunity extension, cancellation) 40 minutes 24/7
Zaad View reports and statistics on the Zaad platform Zadd platofrm provides reports to entrepreneurs, analyzes data to decision makers, and provides access to geographic information through an interactive map for the cities of Saudi Arabia Immediate 24/7